When We Are Closed

outofhoursShould you need to seek urgent medical advice when the surgery is closed, please telephone 0300 1231893 and listen to the full message which will advise on the appropriate action to take.

If you need medical help fast, but it isn't a 999 emergency, you can now call NHS 111 who will direct you to the local service that can help you best.  Available 24 hours a day, 7 days a week, calls are free, including from mobiles

Alternatives to visits to Accident & Emergency Dept:

GP Led Walk-in centres offer same day, pre-bookable appointments with a doctor if you are not able to get an appointment with your own surgery. You do not even need to be registered with a GP.

Walk-in Centres in the area are:

  • Midway Walk In Centre, The Midway, Newcastle-under-Lyme 01782 663757
    Open 8am-8pm seven days per week.
    Unregistered patients can make an appointment on the telephone or walk-in and make one or possibly wait and be seen. 
  • Hanley Health & Well Being Centre
    Stafford Street
    ST1 1LW
    Tel: 0300 1236759
    Open 8am-8pm seven days per week, 365 days a year 

  • For the treatment of minor injuries, (cuts, bites, sprains, strains,) the Haywood Hospital, High Lane, Burslem offers a walk-in service. This centre is open Monday-Friday 7.00am – 10.00pm, Saturday and Sunday 9.00am – 10.00pm. The telephone number for the centre is 01782 673500.

  • Your local pharmacy can give advice on aches & sprains, coughs & colds, sore throats etc.  Self care is often the best choice to treat these minor ailments. A full list of local chemists and their opening times can be found on NHS Choices website.


Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Dental Access Centres

Patients with an urgent dental problem and without a regular dentist can obtain advice and, where necessary, an emergency appointment by contacting the Dental Advice Line on 0300 123 0981.

The Advice Line is open Monday to Friday 08:00 – 17:00 and covers North Staffordshire and Stoke-on-Trent.  Outside these hours and on Bank Holidays, advice can be obtained by calling NHS111.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website