We at Hartshill Medical Centre will not tolerate aggressive or rude behaviour towards any member of our practice team or any visitor to the practice.

If it comes to our attention that a staff member /visitor has been subjected to such behaviour by a patient, that patient will either be immediately removed from the practice list or alternatively may receive a written warning and any recurrence of such behaviour would result in them being removed from the practice list.

Written notification of why such action has been taken will be provided.

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