The reception team are here to help you. They can advise you when the next available appointment is, whether you should see a doctor or a practice nurse, or whether there is an alternative to you attending the surgery eg advice from your local Pharmacist. Please don't hesitate to ask for help. In order that we can help you it may be necessary for us to ask for more information but please do remember that all our staff are bound by terms of the practice's Staff Code of Conduct in respect of confidentiality. The Department of Health require doctors' surgeries to report on the number of patients in doctors' surgeries who either smoke, do not smoke or have never smoked. We are also asked to collect information about patients' alcohol intake. On occasions you may be asked such questions by our reception staff.