Hartshill Medical Centre Total Triage
As of March 2024 we have been using Total Triage to allocate our appointments. This means that instead of phoning the practice first thing in the morning, most people will fill in an online form (accessed from the homepage on the practice website at www.hartshillmedicalcentre.co.uk). The form is then reviewed by a clinician to determine the urgency of the appointment and the right place for you to be seen and by whom. This might not always mean seeing a GP, as there is now a wider NHS team including social prescribers, mental health workers and the Pharmacy First service. This system allows you to express which clinician you would like to see and allows you to tells us when you are available and how you would like to be consulted (face to face or telephone), we will do our best to follow your wishes but cannot guarantee them.
If you are not able to use the online form, you can contact reception who can complete the triage form on your behalf. Reception will be able to complete the form for you but not book an appointment, as all requests for an appointment will still need to be triaged by a clinician. If you are unable to use the online form or the telephone, you are welcome to attend the practice and we can complete the form for you in person. We have a 'quiet room' to discuss sensitive appointment requests, if needed.
To submit a request for an appointment, please click on this link
Appointments with the Nurse or Health Care Assistant will be booked in the normal way, by phoning reception.