All patients registered with Hartshill Medical Centre can access a range of pre-bookable appointments 6 days a week. This may not be at your usual practice, but at a practice that is within our ABC Primary Care Network (PCN).

Should you need to seek urgent medical advice when the surgery is closed, please telephone 0300 1231893 and listen to the full message which will advise on the appropriate action to take.

If you need medical help fast, but it isn't a 999 emergency, you can now call NHS 111 who will direct you to the local service that can help you best.  Available 24 hours a day, 7 days a week, calls are free, including from mobiles.

Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Walk-In Centre, Haywood Hospital, High Lane, Burslem Stoke-on-Trent ST6 7AG.  01782 673500

For the treatment of wounds, rashes, ear infections, sprains, strains, minor burns, suspected fractures the Haywood Hospital offers a walk-in service. This centre is open every day between 7.00am – 9.30pm. The walk-in centre cannot treat head injuries, toothache or pregnancy related illness.  Nor X-rays for children under 5years of age.

Local Pharmacies

Your local pharmacy can give advice on aches & sprains, coughs & colds, sore throats etc.  Self care is often the best choice to treat these minor ailments. A full list of local chemists and their opening times can be found on NHS Choices website.

Dental Access Centres

Patients with an urgent dental problem and without a regular dentist can obtain advice and, where necessary, an emergency appointment by contacting the Dental Advice Line on 0300 123 0981.

The Advice Line is open Monday to Friday 08:00 – 17:00 and covers North Staffordshire and Stoke-on-Trent.  Outside these hours and on Bank Holidays, advice can be obtained by calling NHS111.