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Welcome to Hartshill Medical Centre 

KeeleOur Aim:  Excellent Care - Excellent Training - Excellent Service

We are a group practice with four full-time (male) and one part-time (female) GPs, who provide a high standard of medical care to the population of Hartshill and surrounding area. Patients are welcome to see the doctor of their choice, however we prefer you see the same doctor until a particular problem is resolved.  

Our current GP Registrars are Dr C. Isoh, here until December 2020, Dr O. Davidson, here until January 2021 and Dr E. Ifebi here until August 2021.  We also currently have a Year 5 medical student from Keele University training with us.  We hope you make them welcome.   

Changes at the Surgery

Due to the coronavirus outbreak, how you contact us will be different at the moment.  This is to limit face to face contact wherever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see a GP, please ring us on 03001231893.

You can also call NHS 111.  Please do not come to the surgery unless you have been specifically asked to do so.

If you are waiting for a check-up, please be assured we will be in touch.

Appointments are being delivered primarily over the telephone.  If you are asked to come to surgery, by a GP or Practice Nurse, for a face to face appointment, please remember to wear a face covering.  Measures are in place to keep you safe from infection during your visit to the surgery.

 

Coronavirus (COVID-19) - Important Information

The NHS across Staffordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • a high temperature or
  • a new continuous cough
  • loss or change to your sense of smell or taste

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.


But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they’re at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

Use the NHS 111 online Coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

The health, safety and wellbeing of our patients and staff remain our priority.  Therefore, if you are asked by the Dr to visit the surgery, please wear a face covering (either a scarf or a mask) before entering the building.  

Information remains subject to regular change and updates. More information can be found on the NHS website here.

Letter To Our Patients About Coronavirus Outbreak

Covid19 Privacy Notice

Letter To Employer Regarding Fit Notes During Coronavirus Outbreak

Antibiotic Guardian    Did you know that no amount of antibiotics can cure your cold - Keep antibiotics safe for the future

Online Consult

We are now able to offer an online consultation service.  For more information please see the link at the top of this page where you will find information on a wide range of topics and the facility to submit a query to a Dr if required.  We aim to respond within 2 working days, however if you have not heard from us after 4 days, please contact the surgery.

SystemOnline App

  • You can now download the SystmOnline app free of charge from Apple's App Store and the Google Play Store for your mobile phone and tablet. 

Friends and Family Test

We value your opinion - Family & Friend Test   Would you recommend our practice to a member of your family or a friend?  Please complete our quick & ongoing survey which can be found under Have Your Say.  A monthly summary of the test can be found under Survey Report.

The results of our Friends and Family Test are reviewed on a monthly basis. We are very thankful to our loyal patients who are submitting a positive response of extremely likely to recommend the practice to friends and family.

Parking

A large car park is provided for visitors to the Hartshill Medical Centre only. A one-way traffic system is in operation around the car park, with separate entrance and exits.  A traffic flow system is in operation at the entrance to the Medical Centre - any attempt to leave the car park via the entrance will cause damage to vehicles. Please exit the car park therefore, via the barrier, for which you will need a token available from reception. 

Parking is for patients using the Hartshill Medical Centre only - a £5 charge will be made for unauthorised use.

Hearing difficulties            

For patients with hearing difficulties and use of a text phone, you may contact the surgery by dialling 18001 0300 1231893. 

 
Follow us on Facebook  Visit (and like us) on Facebook for up to date information on the surgery and health awareness, tips etc

We were visited in November 2017 by Care Quality Commission.  See their report below

 


Hartshill Surgery Survey 2013/14

Our survey was carried out in October & November 2013 and we would like to thank all patients and members of the Hartshill Patient Group who took time to contribute to the survey and analyse the results.  Overall the results were very pleasing and your comments have been fed back to our team. For more details of our survey, please click here

If you would like to be involved in future surveys to improve the services in the surgery, please email us your details or alternatively leave your details at reception in preparation for next year.



(Site updated 08/11/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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