All appointments must be made by telephone (some can be made by booking online). No appointments can be made by visiting reception.
To book an appointment, please telephone the surgery on the day that you wish to be assessed. During the COVID-19 pandemic, clinicans will arrange face-to-face appointments, if needed, after an initial telephone consultation.
We also offer on-line appointments (use the link at the top of this page). Please call reception for further details.
If you need to make an appointment for a specific day, please inform the receptionist of this and you will be given a pre-bookable appointment. These appointments are for patients with certain commitments (e.g. work) and can be made up to four weeks in advance.
All patients registered with Hartshill Medical Centre can access a range of pre-bookable appointments 7 days a week. This may not be at your usual practice, but at a practice that is within our ABC Primary Care Network (PCN).
When making an appointment, try and focus the consultation on a single problem. Attempting to cover a multitude of problems can lead to an unsatisfactory consultation for both the Doctor and the Patient. Therefore, if possible, make it one problem per consultation, please.
Patients are requested, where possible, to telephone before 10:00am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
In some situations, your Doctor may need to perform intimate examinations. During these, another person will be present to safeguard you and the Doctor. If you require a chaperone for any other examination, please indicate this to your Doctor.
If you require an interpreter during your consultation with your Doctor/Nurse, please notify our reception team who will arrange this for you.
Cancel an Appointment
If you cannot make your appointment, please contact the surgery to give us as much notice as possible, so we can try and give the appointment to somebody else who needs it.
Failing to attend an appointment results in many appointments being lost each week. We regularly monitor our appointment attendence and patients failing to notify the surgery will be contacted.
We regularly review non-attendances and patients failing to attend may be contacted to discuss this.
Repeated failure to attend for an appointment, without prior notice, may result in removal from the Practice list.
We are an established teaching practice involved in Postgraduate Training for GP Registrars and Undergraduate Teaching for Keele University Medical Students. We hope you make them welcome.
We teach medical students within the practice. Patients are asked if they are willing to consult with a student initially. The student will consult patients independently, then a GP will always join the consultation to ensure the correct history has been taken, examinations carried out and the care plan for the patient discussed. This is a very important part of the student's training and we hope you are able to help. However, if you feel you would rather not see a student, an appointment will be made with a GP.
In view of the current Covid outbreak, consultations with the medical student will initially be carried out by telephone, followed by a telephone call with the GP.
Occasionally, we may ask for your written consent for your consultation to be videotaped for teaching purposes. You are under no obligation to consent. The videos will be used for teaching purposes only and will only be seen by your Doctor and the Registrar or Student.
Our Practice Nurses are Mentors for the training of New Smear Takers and may have other nurses under supervision at your appointment.
Hartshill Medical Centre is regularly visited by independent Doctors to ensure that standards remain high for teaching purposes. We hope you will welcome our Registrars and Students.